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Susan visits a hospital to visit her grandmother. While waiting in the lobby, an elderly man, appearing to suffer from dementia, approaches her and asks for his medications. Being a visitor, she asks the nurse working at the front desk about the man. The nurse, who is unfamiliar with the patient, decides to call a supervisor. When she hangs up the phone, she said “someone will be down shortly.” Feeling confident that she had helped the man, Susan goes to visit her grandmother. After her two hour visit, she notices the man still in the lobby, aimlessly wandering looking vaguely confused. She again approaches the nurse at the front desk – this time a different nurse as the shift changed during her visit. The new nurse, again unfamiliar with the man, said simply “oh I’m sure he’s ok, don’t worry about him ma’am.” Though she felt a bit uneasy with the situation, Susan left the hospital and went home. Overnight, the hospital staff lead the man back to his room. However, he never received his medications to control blood pressure. In the middle of the night he had a heart attack and passed away.

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