Case Study: Creating a context for more effective team communication
An 8-member business unit participated in data-driven consulting and alerts. Their goal was to increase the effectiveness of their communication and discuss difficult, often avoided topics, effectively. Natural Language Processing of staff communications and brief text prompted surveys were used to measure staff behavior and needs during the culture building intervention.
Communication was monitored for a total of three months. Consultants were made available and alerts sent to the team when key behaviors signaled improvement or need.
Pictured to the right: We were able to see changes in communication volume. Through monitoring these and other individual and group communication patterns we were able to monitor distress, satisfaction, and engagement in skills training exercises.
To the Left: Patterns in expressed emotion alerted us to difficulties within customer and employee interactions.
We offered targeted support and skills building, strengthening performance.
Employees reported a >100% increase in the financial value of their daily performance.
Analysis revealed a >25% increase in conversations that addressed target issues identified by management (e.g., operations & budgetary relevance).
Measurement of team alignment in purpose indicate significant increases in “purpose alignment” and a leveling out of work rhythms that had increased employee stress.
Leadership reported increased ROI from regularly scheduled strategic meetings and a change in strategy that improved the financial viability of the unit. Leadership requested continued monitoring and engagement with ENSO Group to address continuing needs and the needs of other business units.
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